IT Service Desk Agent German Speaker
IT Service Desk Agent German Speaker
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1 Vacancy
Job Description
Job Title: IT Service Desk Agent German Speaker
- Respond to incoming technical support requests via phone email and chat in German.
- Diagnose troubleshoot and resolve hardware software and network issues.
- Escalate complex technical problems to the relevant IT teams when necessary.
- Guide users through stepbystep solutions and ensure effective problem resolution.
- Maintain detailed records of support interactions and solutions provided.
- Collaborate with team members to share knowledge and improve processes.
- Language Skills: Fluency in German and good command of English (B2 level or higher).
- Technical Knowledge: Basic understanding of IT systems networks and troubleshooting.
- Customer Focus: Strong commitment to providing exceptional user support.
- ProblemSolving: Analytical skills with the ability to prioritize tasks and handle pressure.
- Team Player: Willingness to collaborate in a diverse multicultural environment.
- Experience: Previous experience in an IT support or customer service role is a plus.
- Competitive salary with performancebased bonuses.
- Comprehensive training to develop your technical skills.
- Career progression opportunities in IT and beyond.
- Health insurance and additional employee benefits.
- A vibrant office environment in the heart of Barcelona with access to local amenities and attractions.
problem-solving,network troubleshooting,proficiency in english (b2 level or higher),customer service,step,customer,technical support,basic understanding of it systems,fluency in german (c2 level),english,skills,it service,it,german,team collaboration,b2,resolve
Employment Type
Full Time
Company Industry
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
