Technical Customer Support Smart locks sensors camera Thermostats
Technical Customer Support Smart locks sensors camera Thermostats
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1 Vacancy
Job Description
Job Title: Technical Customer Support (Smart locks sensors camera Thermostats) (PMS/Hospitality saas/PropTech )
- Experience working with Hospitality SaaS platforms or Property Management Systems (PMS) is required.
- Provide technical support and troubleshooting for hardware and software issues ensuring timely resolution and customer satisfaction.
- Assist customers in connecting hardware devices to smart applications guiding them through setup and configuration processes.
- Assist customers with technical issues via email chat and phone
- Provide excellent customer service and ensure satisfaction
- Escalate complex issues and maintain accurate documentation
- Experience with Hardware/IoT devices ideally Smart home Devices like Smart Lock sensors etc.
- Work time zone: EST / CST / PST
- Familiarity with SAAS products Note: This job require 1030% onsite smart lock installation support (Travelling charges will be reimbursed)
customer service,property management systems,issue resolution,relationship management,hardware/iot devices,smart home devices,customer success management,technical support,communication,api,hospitality industry,saas,documentation,client onboarding,smart locks,troubleshooting,business reviews,property management,property management systems (pms),hardware integration,saas products,pms,b2b,software issues,sql,churn prevention,hospitality saas,iot devices,client satisfaction tracking,cross-functional collaboration,b2b saas,customer,hardware installation,communication skills,customer success,software
Employment Type
Full Time
Company Industry
Key Skills
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- Baan
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