Desktop Support Engineer
Desktop Support Engineer
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Job Description
Job Overview
Key Responsibilities
- Provide onsite desktop support to endusers ensuring issues are resolved efficiently and professionally.
- Manage and resolve IT tickets using ServiceNOW or similar ITSM tools.
- Assist with software installation and updates using SCCM and Software Centre.
- Troubleshoot basic networking issues including connectivity and configuration problems.
- Deliver exceptional customer service while interacting with Clevel clientele and other staff members at the Tech Bar.
- Document and track support activities accurately in the ticketing system.
- Collaborate with other IT teams for escalation and resolution of complex issues.
Qualifications
- Experience:
- Minimum 23 years of onsite desktop support experience in a corporate environment.
- Familiarity with ServiceNOW for ticket management is required.
- Proficiency in using SCCM and Software Centre for software deployment and troubleshooting.
- Technical Skills:
- Basic understanding of networking principles (e.g. TCP/IP DNS DHCP).
- Knowledge of standard operating systems and applications (e.g. Windows 10 Microsoft Office Suite).
- Soft Skills:
- Strong interpersonal and communication skills.
- Ability to maintain professionalism while working with highlevel stakeholders.
- Problemsolving mindset with a customerfirst approach.
Additional Information
c,bar,software,basic networking,other,sccm,customer,interpersonal communication,microsoft office suite,customer service,skills,it,basic,servicenow,desktop support,c-level,windows 10
Employment Type
Full Time
Company Industry
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
