Technical Customer Support PropTech
Technical Customer Support PropTech
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1 Vacancy
Job Description
Job Title: Technical Customer Support (PMS/Hospitality saas/PropTech MUST)
- Experience working with Hospitality SaaS platforms or Property Management Systems (PMS) is required.
- Provide technical support and troubleshooting for hardware and software issues ensuring timely resolution and customer satisfaction.
- Assist customers in connecting hardware devices to smart applications guiding them through setup and configuration processes.
- Assist customers with technical issues via email chat and phone
- Provide excellent customer service and ensure satisfaction
- Escalate complex issues and maintain accurate documentation
- Experience with Hardware/IoT devices ideally Smart home Devices like Smart Lock sensors etc.
- Work time zone: EST / CST / PST
- Familiarity with SAAS products Note: This job require 1030% onsite smart lock installation support (Travelling charges will be reimbursed)
b2b,hardware installation,business reviews,hardware/iot devices,iot devices,relationship management,client onboarding,saas,sql,smart home devices,hospitality saas,customer success,hardware integration,churn prevention,documentation,customer success management,property management systems,hospitality industry,troubleshooting,issue resolution,software,technical support,pms,customer service,b2b saas,communication,property management systems (pms),customer,smart locks,client satisfaction tracking,api,property management,cross-functional collaboration,communication skills
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
