Hotel Cleanliness Expert

Roles and responsibilities

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

Quality Assurance:

Conduct routine inspections of guest rooms, bathrooms, common areas, and facilities to verify cleanliness and maintenance standards.
Implement and monitor compliance with hygiene and sanitation protocols, including updated COVID-19 guidelines or other health crises.
Training and Supervision:

Train housekeeping and janitorial staff on cleaning techniques, chemical usage, and equipment handling.
Supervise cleaning operations and provide feedback to maintain high standards.
Inventory Management:

Manage stock levels of cleaning supplies, toiletries, and linens.
Ensure eco-friendly practices, such as using sustainable cleaning agents.

• Guest Relations:

  • Respond to guest feedback or complaints about cleanliness promptly and professionally.
  • Collaborate with other departments (e.g., maintenance) to address issues impacting cleanliness.

• Health and Safety Compliance:

  • Ensure the hotel meets or exceeds local health codes and industry cleanliness standards.
  • Maintain proper documentation for audits or inspections.

Desired candidate profile

Attention to Detail: Ability to notice even the smallest cleanliness issues.
Leadership Skills: Capability to manage and inspire a cleaning team.
Knowledge of Cleaning Techniques: Familiarity with cleaning agents, tools, and sanitation protocols.
Customer Service Skills: Friendly and professional approach to handling guest concerns.
Organizational Skills: Effective time management and task prioritization.
Health & Safety Awareness: Knowledge of regulations and practices for a safe environment.
Guest Relations:

Respond to guest feedback or complaints about cleanliness promptly and professionally.
Collaborate with other departments (e.g., maintenance) to address issues impacting cleanliness.
Health and Safety Compliance:

Ensure the hotel meets or exceeds local health codes and industry cleanliness standards.
Maintain proper documentation for audits or inspections.