Customer Success Manager - W2 Contract
Customer Success Manager - W2 Contract
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INR INR 5500000 - 6000000
1 Vacancy
Job Description
Overview
Key Responsibilities
- Develop and maintain strong relationships with assigned customers.
- Conduct regular checkins and strategic reviews to assess customer satisfaction.
- Act as a primary point of contact for customer inquiries and issues.
- Identify opportunities for upselling and crossselling within the existing customer base.
- Understand the customers business objectives and align our solutions accordingly.
- Facilitate onboarding processes to ensure smooth implementation of products.
- Train customers on product functionalities and features for optimal use.
- Monitor customer usage and engagement to identify areas for improvement.
- Collaborate with the sales and marketing teams to support customer initiatives.
- Prepare reports on customer health metrics and provide insights to management.
- Resolve customer complaints effectively and efficiently.
- Gather customer feedback to drive product enhancements.
- Conduct quarterly business reviews with key stakeholders.
- Stay uptodate with industry trends to provide valuable insights to clients.
- Manage customer expectations and deliver exceptional service at all times.
Required Qualifications
- Bachelors degree in Business Administration Marketing or related field.
- 2 years of experience in customer success or account management.
- Proven track record of building and maintaining customer relationships.
- Strong communication and interpersonal skills.
- Ability to analyze data and identify trends.
- Experience with customer relationship management (CRM) software.
- Strong organizational skills and time management capabilities.
- Ability to manage multiple accounts simultaneously.
- Demonstrated problemsolving skills and a proactive approach.
- Familiarity with SaaS product offerings and technology trends.
- Team player with the ability to collaborate across departments.
- Strong presentation skills for client meetings and workshops.
- Customerfocused mindset with a passion for achieving results.
- Adaptable to changing customer needs and business environments.
- Willingness to travel for customer meetings as needed.
technical proficiency,presentation skills,communication,problem-solving skills,customer relationship management (crm),interpersonal skills,organizational skills,analytical thinking,data analysis,customer-focused mindset,team collaboration,time management,problem-solving,saas product knowledge,project management
Employment Type
Full Time
Company Industry
Key Skills
- Facilities Management
- ADMA
- Heavy Bus Driving
- AXA
- Building Services
- Courier Delivery
