Help Desk Analyst

Cyborgwave

Posted on : 20-12-2024

Employer Active

1 Vacancy

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Job Location

India

Monthly Salary

INR INR 4500000 - 5000000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

Job ID:

Title: Help Desk Analyst

Client: State of Texas HHSC

Location: Austin TX (Remote Local to TX)

Job Description

Texas Health and Human Services Commission requires the services of 2 Product Support Analyst 2 hereafter referred to as Candidate(s) who meets the general qualifications of Product Support Analyst 2 Technical Services Help Desk and Operations and the specifications outlined in this document for the Texas Health and Human Services Commission.

Description

Provide expert support for our healthcare business applications ensuring optimal functionality and user satisfaction.

Troubleshoot and resolve complex issues related to business application use configuration and customization.

Conduct training sessions for users empowering them to effectively utilize our applications.

Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.

Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.

Develop and maintain detailed documentation for supported applications including user guides and FAQ sections.

Skills

Required/

Preferred

Required Experience

Candidate Experience

Last Used

Experience with help desk / service desk services.

Required

Experience with help desk software (e.g. ticketing systems knowledge bases).

Required

(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets network connectivity etc.)

Required

(at least 2) Highlevel knowledge of information technology systems and best practices.

Required

(at least 2) Experience with Microsoft O365 applications (Word Excel PowerPoint Teams Visio)

Required

(at least 2) Experience working with SharePoint Lists.

Required

(at least 2) Strong customer service orientation with patience and empathy for frustrated or confused users.

Required

(at least 2) Experience with call handling.

Required

Experience with Remedy / BMC Helix.

Preferred

sharepoint lists,remedy,call handling,bmc helix,troubleshooting,commission,microsoft o365,application,help desk services,information technology systems,help desk software,product support,customer service

Employment Type

Full Time

Company Industry

Key Skills

user account
Active Directory
Customer Service
Information Technology
desk support
End user
Project Management
Phone Calls
service levels agreement
Desk Staff
Ltil
Procedures
Setup
hardware
Technical Support

Apply Now

About Company

Cyborgwave

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Help Desk Analyst

Cyborgwave

Job Description

Employment Type

Company Industry

Key Skills

About Company

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