drjobs Associate Process Excellence Lead

Associate Process Excellence Lead

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1 Vacancy
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Job Location drjobs

India

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a meticulous and proactive Process Excellence Specialist to join our dynamic team. As a key member of the Process Excellence team you will be responsible for the generation maintenance development and governance of all operational processes. This includes but is not limited to Incident Service Request Problem Change and Configuration Management Database (CMDB) processes.
You also will be responsible for aligning and consolidating ITIL standards DevOps best practices and the extensive use of Generative AI.
You will engage with business representatives across the operational space of the organisation to ensure processes are efficient effective and aligned with business goals.

Qualifications:
  • Minimum of 3 years of experience in process management or a similar role.
  • Strong understanding of ITIL principles and best practices.
  • Proven experience in developing and governing operational processes.
  • Excellent communication and interpersonal skills.
  • ServiceNow experience is a strong plus.
  • Jira and Confluence experience is a plus.
  • Using any Generative AI at a work setting is a plus.
  • Ability to work collaboratively in a team environment.
  • Strong analytical and problemsolving skills.
  • Proficiency in process management tools and software.
  • ITIL Foundation certification.

Preferred Qualifications:
  • Experience with ServiceNow or similar IT Service Management (ITSM) tools.
  • Knowledge of Lean Six Sigma methodologies.
  • ITIL Foundation certification.

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Employment Type

Full Time

Company Industry

Key Skills

  • Internship
  • Coaching
  • Information Technology Sales
  • Administration Support
  • Financial Planning
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