Sales Engineer
Sales Engineer
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INR INR 2500000 - 5500000
1 Vacancy
Job Description
Key Functions:
- Root Cause Analysis (RCA): Conduct comprehensive investigations into customerreported issues by utilizing SQL queries logs and internal tools to identify the root causes of technical problems especially those related to AIdriven functionalities.
- PreSales and PostSales Support: Collaborate closely with the Customer Success and GoToMarket teams to provide technical expertise during both presales and postsales phases ensuring seamless customer onboarding and effective issue resolution.
- CrossTeam Collaboration: Work alongside Product Engineering and Product Intelligence teams to resolve technical challenges enhance product features and improve system integrations based on field feedback.
- Customer Communication: Clearly explain complex technical issues (especially those involving AI models and LLMs) to nontechnical customers in an understandable manner.
- Solutions Design: Partner with customers and internal teams to design and recommend solutions that meet customer needs while improving overall product functionality.
- Documentation: Create thorough records of RCA findings technical solutions and customerfacing documents to aid in ongoing support and knowledge sharing.
Qualifications and Skills:
- Educational Background: Bachelor s degree in Computer Science Information Systems or a related field.
- Technical Expertise: Strong experience with SQL for database querying and familiarity with debugging processes using internal tools. Knowledge of AI models particularly LLMs is highly beneficial.
- Experience: A minimum of 35 years in a Solutions Engineer Sales Engineer or a similar customerfacing technical role.
- Communication Skills: Ability to translate complex technical findings into simple actionable explanations for nontechnical users including customers and internal teams.
- ProblemSolving Skills: Strong analytical and problemsolving capabilities focused on quickly and efficiently diagnosing and resolving technical issues.
- Collaboration Skills: Proven ability to work across teams particularly between sales engineering and customerfacing roles to facilitate issue resolution and enhance product offerings.
ai models,root cause analysis,llms,sql,collaboration skills,sales,debugging processes,problem-solving skills,communication skills,rca
Employment Type
Full Time
Company Industry
Key Skills
- Sales Experience
- Presentation Skills
- OEM
- SAAS
- Computer Networking
- Product Demos
- Salesforce
- CRM Software
- Enterprise Sales
- Pre-sales
- MPLS
- Sales Support
