Overview
The SAP ABAP CRM Consultant with Workflow plays a crucial role in developing and maintaining applications within the SAP CRM environment. This position requires a deep understanding of the ABAP programming language and CRM functionalities focusing on customization enhancements and workflow management. The consultant will collaborate with various stakeholders to analyze business requirements and translate them into technical solutions that optimize processes and improve user experience. By enhancing system performance and automating workflows this role contributes to increased efficiency and effectiveness of the CRM system ensuring that the organization can respond quickly to customer needs. This position is integral to the businesss ability to leverage SAP technology for improved customer relationship management and operational success. The consultant is expected to bring technical expertise and a proactive approach to problemsolving ensuring the CRM system meets business objectives and user expectations.
Key Responsibilities
- Develop and maintain ABAP programs within SAP CRM.
- Implement workflow processes to streamline customer relationship tasks.
- Collaborate with functional teams to gather and analyze business requirements.
- Design and create custom reports and interfaces in ABAP.
- Troubleshoot and resolve technical issues in existing applications.
- Perform system enhancements and modifications as per client needs.
- Conduct performance tuning and optimization of existing programs.
- Prepare and document technical specifications for all development work.
- Participate in system testing and user acceptance testing (UAT).
- Provide support during the implementation of CRM projects.
- Advise on best practices for workflow management in SAP CRM.
- Assist in data migration activities related to CRM systems.
- Stay updated with the latest SAP technologies and methodologies.
- Train endusers on new features and functionalities related to ABAP developments.
- Collaborate with crossfunctional teams to ensure seamless integration of workflows.
Required Qualifications
- Bachelors degree in Computer Science Information Technology or a related field.
- Minimum of 4 years of experience in SAP ABAP development.
- Proven experience in SAP CRM module.
- Strong knowledge of workflow concepts in SAP.
- Experience in debugging and error resolution in ABAP.
- Familiarity with SQL and database management.
- Demonstrated ability to work in a collaborative team environment.
- Excellent problemsolving skills and attention to detail.
- Experience preparing technical documentation.
- Ability to manage multiple tasks and projects simultaneously.
- Strong verbal and written communication skills.
- Certification in SAP ABAP is a plus.
- Experience with data migration tools for SAP CRM.
- Knowledge of Agile methodologies is beneficial.
- Willingness to learn new technologies and adapt to evolving business needs.
sap crm,abap,workflow