IT Analyst
IT Analyst
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INR INR 2000000 - 3500000
1 Vacancy
Job Description
- Responsibilities:
- Troubleshoot employee IT/network related issues via phone email or chat.
- Evaluate existing systems and processes to identify areas for improvement.
- Maintain documentation related to IT systems processes and procedures.
- Utilize reports dashboards and data visualizations to communicate insights and recommendations to stakeholders.
- Monitor and troubleshoot IT systems and applications for issues and make recommendations for improvements.
- Participate in the implementation of new IT systems and applications including testing training and user support.
- Configure troubleshoot install repair and resolve issues on various information systems and technologies.
- Manage IT assets according to policy and established procedures.
- Assist with various projects deliverables and tasks to support departmental and crossfunctional projects.
- Maintain and mature positive professional relationships with BOK Financial workforce.
- Assist with 3rd party technical support vendors as required.
- Manage track and record activities and work utilizing the ITSM platform and meet established service level objectives.
- Utilize supportrelated procedural technical and administrative documentation.
- Provide support by addressing enduser issues and service requests.
- Escalate issues to higherlevel analysts when necessary.
- Duties may require oncall support during nonbusiness hours.
- May perform other duties as assigned.
asset management,vendor management,it system monitoring,troubleshooting,escalation management,dashboard,user support,administrative,data visualization,data validation,application management,testing,it/network support,itsm platform utilization,relationship management,documentation,project management
Employment Type
Full Time
Company Industry
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
