BPO - tell caller ONLY TELAGU
BPO - tell caller ONLY TELAGU
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Job Description
Overview:
Key Responsibilities:
- Handle inbound and outbound calls in Telugu
- Effectively communicate with Teluguspeaking customers
- Address customer inquiries and concerns promptly and professionally
- Provide accurate information about products or services
- Document all call information according to standard operating procedures
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Route calls to appropriate resources when necessary
- Stay updated on product knowledge and company information
- Meet quality and productivity goals
- Resolve customer complaints in a timely manner
- Maintain a positive empathetic and professional attitude toward customers
- Work collaboratively with team members to achieve organizational goals
- Adhere to company policies and procedures
- Contribute to a positive team environment
Required Qualifications:
- Fluency in Telugu (spoken and written)
- Prior experience in a BPO/call center role
- Excellent communication skills in Telugu and English
- Strong customer service orientation
- Ability to handle stressful situations while maintaining a calm and professional demeanor
- Good problemsolving skills
- Basic computer proficiency
- Ability to work flexible hours including weekends and holidays
- High school diploma or equivalent; additional education or certification is a plus
- Proven track record of meeting and exceeding performance metrics
- Attention to detail and accuracy
- Ability to multitask and prioritize workload
- Positive attitude and willingness to learn and grow
- Team player with a strong work ethic
- Adaptability and willingness to embrace change
communication skills,customer service,telugu,customer
Employment Type
Full Time
Company Industry
Key Skills
- B2B Sales
- Customer Service
- Communication skills
- Outbound Sales
- Account Management
- Upselling
- Customer Support
- Data Mining
- 3G
- Human Resources
- Internet Of Things
- 4G/LTE
