Commercial Lines Account Manager
Commercial Lines Account Manager
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Job Description
Key Responsibilities:
- Account Management:
- Serve as the primary point of contact for clients handling all inquiries policy changes and renewals.
- Develop and maintain strong relationships with clients understanding their business needs and insurance requirements.
- Manage a portfolio of commercial accounts ensuring client satisfaction and retention.
- Address daytoday client concerns provide guidance on insurance policies and resolve any issues in a timely manner.
- Policy Administration:
- Assist clients with policy renewals endorsements and audits ensuring coverage meets their business needs.
- Review and process policy changes certificates of insurance and other necessary documents.
- Prepare accurate quotes and proposals coordinating with underwriters to negotiate competitive pricing and coverage terms.
- Client Education:
- Explain complex insurance terms and conditions to clients in clear understandable language.
- Educate clients on risk management strategies and offer coverage recommendations to safeguard their business assets.
- Stay uptodate on industry trends and regulatory changes that may affect clients coverage needs.
- Collaboration:
- Work closely with producers underwriters and other team members to coordinate services and ensure a seamless client experience.
- Communicate with insurance carriers to facilitate the quoting process claims handling and other accountrelated activities.
- Support sales teams with prospecting new business development and crossselling opportunities.
- Compliance & Documentation:
- Maintain accurate records of client interactions policy details and account changes in the agency management system.
- Ensure all activities comply with industry standards and regulatory requirements.
Required Skills and Qualifications:
- Proven experience in commercial lines insurance account management or a related role.
- Strong knowledge of commercial insurance products coverage options and industry regulations.
- Excellent communication interpersonal and customer service skills.
- Ability to manage multiple clients and priorities in a fastpaced environment.
- Detailoriented with strong organizational skills.
- Proficiency in using agency management systems and other relevant software.
Preferred Qualifications:
- Insurancerelated certifications (CIC CPCU or similar).
- Experience working with multiple carriers and underwriters.
- Bachelors degree in business insurance or a related field.
Benefits:
- Competitive salary
- Health dental and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
management,commercial insurance,renewals,customer service
Employment Type
Full Time
Company Industry
Key Skills
- Administration
- Facilities Management
- Advocacy
- Aerospace
- Cloud Computing
- Back Office
