About Simpleenergy
Simpleenergy specializes in the manufacture of smart electric twowheelers. We are a team of 300 engineers coming together to make smart supercharging and affordable twowheelers. The company was founded in 2019 and is based in Bangalore India.
Our mission is to build the future of mobility that is electric and connected. We at Simple energy are working towards accelerating by making them more accessible affordable secure and comfortable and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Job description: Customer Relationship Management
Location: Bangalore
You will:
We are looking for a motivated and experienced CRM to join our team. The ideal candidate will be responsible for managing our Customer Relationship Management (CRM) platform ensuring the system is optimized to enhance customer satisfaction streamline processes and drive business growth. This role will require a blend of strategic planning technical expertise and a strong focus on customercentric initiatives.
To be successful you will be expected to:
- Develop and implement CRM strategies to improve customer acquisition retention and engagement.
- Manage the daily operations of the CRM platform ensuring optimal performance and reliability.
- Analyze customer data to identify trends insights and opportunities for growth.
- Collaborate with sales marketing and customer service teams to align CRM functionalities with business objectives.
- Customize and configure the CRM system to meet specific departmental needs.
- Design and automate workflows to enhance efficiency and reduce manual efforts.
- Monitor the effectiveness of CRM campaigns and provide actionable recommendations for improvement.
- Ensure data integrity accuracy and security within the CRM system.
- Train team members on CRM usage and best practices to ensure system adoption across the organization.
- Stay updated on CRM trends technologies and best practices to enhance system capabilities.
You must have any or a combination of any of the following skills:
- Bachelor s degree in Business Administration Marketing IT or a related field (Master s preferred).
- 48years of experience in CRM management customer service or related roles.
- Handson experience with CRM platforms like Salesforce HubSpot or Microsoft Dynamics.
- Knowledge of CRM system integration data migration and automation tools.
- Proficiency in data analysis tools and techniques (e.g. Excel Tableau SQL).
- Strong interpersonal and communication skills.
- Analytical and problemsolving mindset.
- Ability to work collaboratively across teams and departments.
- Detailoriented with excellent organizational skills
- Certification in a specific CRM platform (e.g. Salesforce Certified Administrator).
- Experience in industries such as Insert Relevant Industry.
- Knowledge of marketing automation tools and techniques.
Why Join Simpleenergy
At Simpleenergy you will be part of an innovative fastpaced company that is leading the electric vehicle revolution in India. You will have the opportunity to shape the future of twowheeler mobility and contribute to building a brand that is revolutionizing transportation in the country.
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