System Specialist
System Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Hello
Hope you are doing well.
we have a Job opportunity with one of our Client If Interested Please share your resume to
Role: System Specialist SS1 A4 SC2 (753739)
Location: Harrisburg PA 17121 Onsite only
Duration: 12 months contract
Position Description: This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.
Skills: The skill level of this position requires the ability to act independently work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks including troubleshooting of the Windows and Mac operating systems COTS applications as well as numerous inhouse developed applications VPN connectivity issues VDI connectivity issues software removal and installation hardware replacements and distributions printer setups basic networking issues imaging desktops/laptops and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments the technician in this position has resolved 8090% of the incident tickets assigned which sometime involves working with vendors working with other IT teams and especially users when handson is required.
List of Skills:
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365 Office products
3.Excellent customer service awareness and communication skills
4.Excellent troubleshooting and problemsolving skills
5.Knowledge of hardware desktop printer scanner video
6.Knowledge of software installation patching and troubleshooting
7.Knowledge of imaging workstations using MDT and/or SCCM
8.Ability to transport/lift boxes/equipment
9.Ability to work independently and as a member of a team
10.Knowledge of VPN setup support and install
11.Able to resolve technical issues with users over the phone
12.Knowledge of active directory users and privileges
13.Knowledge of wireless workstation setup and support
14.Ability to think and act under pressure
15.Good organizational skills
16.Excellent professionalism
Thorough knowledge and use of ServiceNow or understanding of asset management system
Required
2
Years
Expert knowledge and use of Windows OS and O365 Office products
Required
2
Years
Excellent customer service awareness and communication skills
Required
2
Years
Knowledge of hardware desktop printer scanner video
Required
2
Years
Knowledge of software
Required
2
Years
Knowledge of imaging workstations using MDT and/or SCCM
Required
2
Years
Excellent troubleshooting and problemsolving skills
Required
2
Years
Ability to transport/lift boxes/equipment
Required
2
Years
Ability to work independently and as a member of a team
Required
2
Years
Knowledge of VPN setup support and install
Required
2
Years
Able to resolve technical issues with users over the phone
Required
2
Years
Knowledge of active directory use and privileges
Required
2
Years
Knowledge of wireless workstation setup and support
Required
2
Years
Ability to think and act under pressure
Required
2
Years
Good organizational skills
Required
2
Years
Excellent etiquette and professionalism
Required
Thanks and Regards
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave STE # 2B Pierre SD 57501
Certified Minority Business Enterprise (MBE)
An EVerify Company
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Employment Type
Full Time
