Onboarding Agent
Onboarding Agent
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Job Description
What Youll Do:
- Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist
- Stay connected and be in the know with your customers to anticipate their needs as they happen
- Stay and work in an organized manner to help stay on top of issues that arise
- Receive and assist live help requests from Customer Success and/or Sales
- Upload links on different platforms like Wordpress Go Daddy Square etc
- Communicate constantly with Customer Success and/or Sales to remain in the know of who they are working with and who may be coming on board soon
- Daily Google support
- Stay organized with your Hubspot Onboarding (OB) ticket board
What Youll Bring:
- You have strong B2B communication skills and speak confidently with other business owners or leaders
- Some sales experience would be highly preferred (our onboarding team upsells new products and renewals for our customers!)
- EnglishSpeaking but Bilingual would be a plus (English Spanish)
- Youre a hard worker quick learner and stay very organized with your tasks
- You work quickly and efficiently as the pace in the onboarding organization can be quick at times
- Previous experience working with restaurant industry owners and managers is a big plus!
- Experience working on Hubspot Aircall and/or Slack would also be a big plus
- Private working space with a steady internet connection
- Computer or laptop
- Keyboard and mouse working webcam and headset with a microphone
- Primary 24 computer monitor
- Additional 24 computer monitor (preferred)
What We Offer:
- Strong & Competitive Compensation Package
- Flexible/Remote work environment
- Paid Time Off Policy
- Friendly environment where you can reach your full potential and grow your career
- Challenging tasks to help you evolve as a professional
- Open minded teams for innovation and self growth
- Work from home for better work/life balance
quick learner,aircall experience,google,english,hubspot experience,spanish-speaking,organized,sales experience,b2b communication,english-speaking,hard worker,onboarding,customer,restaurant industry experience,communication,slack experience
Employment Type
Full Time
Company Industry
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
