Multi site hotel conference and events coordinator
Multi site hotel conference and events coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Fully flexible working across 34 days a week within our fantastic sales department across both Ibis and Novotel in Southampton. Part time working up to 24 hours per week! Working on site within our sales department here in Southampton.
Duties
- Is required to have uptodate knowledge of rates packages and operational details of the hotel in order to be able to handle site inspections with the hotels client base.
- Is required to keep an updated Product Knowledge master manual for the Sales and Marketing department.
- Will assist in the telemarketing for new clients and define their potential to the business.
- Will assist in the planning of sales calls for both the Sales Manager.
- Is responsible for maintaining the Sales and Marketing database.
- Is to organise the recording system for all incoming and out going correspondence.
- When possible depending on workload assist the Sales Manager in the production of proposals letter typing mailouts and outgoing communication material.
- To assist in the dispatch and collection of Sales and Marketing correspondence within the Hotel.
- To assist the Sales Manager with research competitive analysis compilation of monthly Sales/Marketing reports.
- To assist the Sales Manager with specified projects relating to internal/external promotions.
- Take minutes of meetings that are Sales and Marketing related.
- Assist in handling all incoming telephone calls and will follow through using own initiative.
- Assist in the distribution of materials when required e.g. hotel brochures sales kits for external promotions.
Talent & Culture Responsibilities
Assist the Sales Management Team in the following:
- Establish ongoing On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
- Effectively use the guest feedback to improve product and service delivery.
- Openly communicate with staff ensuring
Systems & Procedures
- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Accor Brand Standards Manual Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
- Complete all duties and ensure a concise hand over.
Customer Relations
- Provide efficient friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect sensitivity and transparency.
- Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
Qualifications :
Your experience and skills include:
Excellent interpersonal and communication skills
Ability to prioritize work in an environment with multiple interests
Ability to handle complex and confidential information with discretion
Competency using a variety of computer softwares
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
