Royal Service
Royal Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What You Will Be Doing:
- Responsible for all PBX and dispatch functions in the hotel including internal and external calls voicemail etc.
- Is an expert in Front Office Housekeeping POMEC InRoom Dining Food and Beverage Operations as they function as the call center of the hotel
- Perform Quality Assurance Checks to identify trends and areas of opportunity
- Assist with room checks and warming as required
- Consistently offer professional engaging and friendly service
- Resolve guest issues and inquires
- Monitor and respond to guest inquiries via hotel text messaging platform ensuring 24 hour accessibility and response.
- Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards
- Enter track and dispatch Engineering work order requests
- Handle Housekeeping dispatch restaurant reservations and Lost and Found
- Provide seamless In Room Dining order taking fully knowledgeable in the menus and the operation
- Utilize Royal Service Manager for all calls and requests to ensure trend tracking
- Create internal tickets for guest issues or complaints while monitoring tickets for follow up and immediate resolution
- Generate ACDC arrival reports
- Handle all telecom requirements and equipment
- Review daily reports arrival VIP group following up on action items
- Build strong rapport with support departments
- Administer wake up calls
- Other duties as assigned
Qualifications :
Your Experience and Skills Include:
- Ability to work all shifts including overnights weekends and holidays
- Previous experience in Front Office operations or PBX operations in a luxury setting an asset
- An operational knowledge and proficiency in Front Office SystemsMicrosFidelio and Microsoft Office suite (Word Excel PowerPoint)
- Excellent written/verbal communication coaching and interpersonal skills
- Ability to solve problems and make rational decisions.
- Strong guest service orientation utilizing creative thinking
- Excellent followup and ability to work as part of a large diverse team
- Able to balance a variety of conflicting priorities while providing guest service
- We are a dogfriendly property comfortability to work around animals and animal dander is necessary.
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift carry push or pull objects
- Must have proof of valid U.S. work authorization.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
