Technical Staff Outbound Product Manager- ITSMAI

What you get to do in this role: 

The AI Insights Specialist is responsible for defining planning & leading programs for the development of AI solution insights and best practices for our customers and partners to solve complex business challenges. This role requires a good understanding of AI and machine learning as well as the ability to work effectively with crossfunctional teams to deliver solutions that meet the needs of our internal stakeholders customers and partners. The AI Insights Specialist will also be responsible for managing customer use cases value realization AI governance practices and engagements during the program lifecycle; ensuring that our customers are satisfied with our deliverables and that they are getting the most out of their AI investments while at the same time ensuring learnings are captured for scale teams.

The AI Insights Specialist is responsible for overseeing the successful delivery of the defined customerbased deliverables to meet the adoption needs of key stakeholders and collaborating with the customer project team and partners. The AI Insights Specialist ensures proper governance and support from team members addressing risks and issues. This role will also assemble and lead the ServiceNow crossfunctional resources track progress and manage any deviations.

Key responsibilities include:

• Developing groundbreaking AI insights deliverables in the sphere of value AI governance and risk mitigation; and providing consultative and strategic deliverables on how fast following organizations can adopt Gen AI solutions.
• Understand customer adoption trends aggregate these trends across 20 customers and develop best practices guidance for the next wave of Gen AI adopters.
• Understand Partner needs for implementing cutting edge Gen AI solutions and keep pulse on emerging trends from both customers and partners as it relates to adoption practices and use case deployment.
• Proactively participate in customer engagement governance timeline scope risk change management resourcing reporting and financials. The AI Insights Specialist also provides regular updates to both customers and internal executive teams. They work with crossfunctional projects seniorlevel executives and customers to deliver a unique set of guiding principles.
• The AI Insights Specialist acts as a thought leader curating bestinclass advisory guidance across customers spanning multiple geographies and industries. They facilitate collaboration decisionmaking develop the path forward for scaled adoption. Coaching and managing team members to enable achievement of learnings from both the customer and the internal project team.

Qualifications :

• A blend of technical expertise management or advisory consulting experience aptitude for storytelling project management skills and excellent communication abilities
• 5 years in Customer Engagement Marketing or Program management roles
• Skills in business relationship management
• Prior experience with implementing developing strategy for or supporting ServiceNow products in an Enterprise
• Strong crossfunctional technical Program & Product and/or Marketing Management experience a plus
• Quick learner with the ability to pick up tools systems processes and stays uptodate on the latest AI and machine learning trends
• Leading key programs & projects including strategic customer programs within a fastpaced environment
• Ability to independently manage complex program objectives
• Experience with analytics and understanding of metrics and KPIs
• Facilitation skills in leading meetings reviews retrospectives and customer workshops
• Strong customer orientation and the ability to anticipate and act
• Deep curiosity about customer needs and building customer relationships
• Flexibility to work across global time zones

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $158500 $277500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Remote Work :

No

Employment Type :

Fulltime