Senior NPI Packaging Program Manager for Key Accounts
Senior NPI Packaging Program Manager for Key Accounts
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1 Vacancy
Job Description
Oversees the development and implementation of technical packaging projects/programs utilizing technical packaging knowledge that deliver pragmatic and integrated solutions and services to meet customer initiatives product launches process improvements and other strategies and objectives for the customer. Enhance customer relationship by working closely with customer on new product and solution development utilizing technical packaging design for manufacturing knowledge. In this role you are key part of a global account team and will collaborate on projects with RRD members from our global team primarily in North America and Asia so a flexible schedule travel and video calls with clients and team members is required. This is a hybrid role and the employee must be based in the Santa Clara CA area.
- Utilize technical competency relevant work experience as well as comprehensive & diverse package engineering knowledge to generate valid creative solutions.
- Coordinate all packaging design related resources and activities: Account management structural design graphic design/premedia package engineering quality assurance solution development and logistics.
- Project Management: Responsible for executing work plans managing deadlines coordinating internal and external project activities and collaborating with crossfunctional team members in the delivery of projects.
- Maintain postsale contact with customers in order to facilitate a positive and productive longterm relationship. Provide tactical support to sales and management providing information regarding customer issues needs and opportunities.
- Manage the overall packaging design schedule through creative development design production and final delivery.
- Work strategically with clients on project planning requirements.
- Evaluate ongoing progress and status of projects track progress against milestones manage issue resolution and take corrective action as needed.
- Provide accurate and communication to project team on all business creative legal and technical requirements of a project.
- Communicate with all levels of the organization regarding the project status issues approvals risks and other pertinent information.
- Resolve issues that may arise during production of customer products. Document all assumptions dependencies tasks and milestones.
- Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities. Respond to customer requests and inquiries regarding current and future work. Primary daytoday liaison between the client and RR Donnelleys Premedia print production and distribution facilities as well as the RR Donnelley account team.
- Utilize package and print engineering knowledge to identify continuous improvement of existing printed items and opportunities to transition print programs to a digital application.
- Consult with customers to understand business issues and goals and works with customer to develop improved solutions to business needs. Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.
- Develop and prepare sales product presentations for use on upsell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.
- Assist sales in the preparation of RFPs and RFQs on the accounts managed.
- Maintain up to date knowledge of industry trends new products specifications competitor strengths and weaknesses and communicates new information to Sales Representatives.
- May be involved in specific customer projects as assigned by sales management.
Qualifications :
- Bachelor degree in Packaging Industrial or Mechanical Engineering and 10 years of relevant work experience. Masters of Science in Packaging Industrial or Mechanical Engineering preferred.
- Requires a solid understanding in the areas of Design Print and Packaging Supply Chain Management and Logistics processes. Must have experience in Graphic Packaging Engineering.
- Project management experience required.
- Ability to apply broad work experience and knowledge when analyzing complex problems. Must be able consistently identify critical elements variables and alternatives to develop solutions.
- Ability to organize and prioritize existing resources and incorporate new information as needed to implement the most effective solutions. Must be able to multitask.
- Able to identify the impact of events or decisions on stakeholders/customers and make recommendations.
- Proven ability to review all facts and weigh and prioritize the costs benefits risks or chances for success on business initiatives.
- Accurately and consistently identify parameters limitations and/or boundaries that impact business decisions.
- Able to demonstrate a high degree of creativity innovation analytical skills organizational skills and selfdirection in completing highly complex and diverse assignments.
- Able to successfully integrate both communication and problemsolving skills at an advanced level to build consensus among diverse groups and with senior management.
- Must be able to communicate highly complex scenarios with exceptional clarity and precision when presenting analysis or solutions to all levels within the organization. Demonstrated ability to communicate to groups and/or lead discussions in an engaging and collaborative manner.
- Able to correlate external to internal demands/expectations and take appropriate action to manage change.
- Proven experience in developing and executing sales plans through self and others
- Strong communication skills both written and verbal. Must have the ability to modify communication style both formal and informal to match the appropriate level of the audience targeted.
- Requires excellent business acumen and collaborative skills.
- Proven experience and ability to work with crossfunctional crossdivisional and international teams with specific emphasis on China based manufacturing.
- Ability to work independently and a flex schedule to support the business and account requirements of customers and team members located in Europe and Asia.
- International Travel Required up to 25%.
- Fluent in English and Chinese preferred.
- Additional job requirements may be listed on the staffing requisition.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
