Service Cordinator
Service Cordinator
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Service Coordinator
Location: Noida
Salary: Competitive (Based on experience)
Job Description:
ServiceGo a premier thirdparty service provider specializing in product installation repair and maintenance services is looking for a highly organized and proactive Service Coordinator to join our team. This role is perfect for individuals who excel in managing service requests coordinating technicians and ensuring excellent customer satisfaction.
Key Responsibilities:
- Act as the central point of contact for customers technicians and service centers.
- Schedule and coordinate service calls installations and repairs across multiple locations.
- Monitor service requests and ensure timely resolution by tracking job statuses.
- Work closely with technicians to manage their schedules and ensure efficient route planning.
- Communicate with customers regarding service appointments updates and followups.
- Maintain detailed records of all service activities in the company s CRM system.
- Resolve customer issues and complaints in a timely and professional manner.
- Assist in handling spare part requests and ensure the availability of required parts for service calls.
- Regularly update management on service metrics and performance.
Qualifications:
- Bachelor s degree or equivalent experience in service coordination or related fields.
- Prior experience in a customer service coordination or logistics role is a plus.
- Strong organizational and multitasking abilities.
- Excellent communication skills both written and verbal.
- Proficiency in MS Office and experience with CRM systems is an advantage.
- Ability to work in a fastpaced environment and manage time efficiently.
- Problemsolving attitude with a customerfirst mindset.
Salary and Benefits:
- Competitive salary based on experience.
- Opportunity to grow within a fastexpanding service company.
- Friendly and supportive work environment.
- Handson training provided.
customer satisfaction,communication,communication skills,customer service,excel,crm
Employment Type
Full Time
Key Skills
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