Product Customer Success Manager
Product Customer Success Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
About Creditas:
Creditas is a leading financial technology company dedicated to providing innovative solutions to Banks and Financial institutions. Our mission is to leverage technology to create seamless and accessible financial products and services that cater to the diverse needs of our customers. We work with all the large Banks in India and are looking to expand internationally
Position Overview:
We are seeking a talented Product & Customer Success Manager to join our Product Team. In this role you shall play a crucial role in driving the success and enhancement of our product offerings leveraging your diverse skill set to increase client contract value
Position Highlights:
- Manage multimillion dollar client contracts
- Reporting directly to senior leadership team
- Fast Track to senior leadership position
Key Responsibilities:
- Work closely with client leadership team to define and manage client expectations and product strategy across product areas
- Ideate and Strategize with Client to understand client pain points that can be addressed by new product solutions
- Solutioning: Work closely with the internal product development team to coordinate between client and the product team for product solutioning
- Client Management: Lead monthly performance reviews managing both client and internal expectations
- Client Management: Lead daily interactions with client on queries
- Marketing : Coordinating with the marketing team to ensure regular marketing outreach
- Sales: Evangelizing different products and solutions across different clients
- Product Performance: Drive product performance by being the bridge between performance marketing and client business teams
Qualifications:
- 5 years of experience across client relationship management Product Management marketing or sales functions
- Willing to travel on site both domestically (within India) as well as internationally
- Demonstrated success in client facing roles in the past
- Excellent communication collaboration presentation and leadership skills
- Execute efficiently in a fastpaced fluid startup environment where change is a constant and creativity is a must
- Strong market research capabilities and penchant for numbers
communication,client management,product management,market research,presentation,marketing,collaboration,client relationship management,leadership skills,problem solving,sales functions
Employment Type
Full Time
Key Skills
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