Guest Relations ExecutiveReceptionistfront desk For real estate groupPune
Guest Relations ExecutiveReceptionistfront desk For real estate groupPune
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Guest Relations Executive/Receptionist/ Apply only Pune Candidates.
Department: Guest Relations / Front Office
job Summary:
The Guest Relations Executive is responsible for ensuring a seamless and positive experience for all guests from the moment they arrive until they depart. This role is pivotal in delivering exceptional customer service addressing guest inquiries and resolving issues efficiently while maintaining a positive and welcoming environment.
Key Responsibilities:
Guest Interaction:
Greet and welcome guests upon arrival ensuring they feel valued and important.
Act as the primary point of contact for guests throughout their stay.
Provide information about the hotel s services facilities and local attractions.
Guest Satisfaction:
Liaise with other departments to ensure guest requests and complaints are addressed swiftly and effectively.
Maintain clear communication with housekeeping front office and F&B teams to ensure seamless service delivery.
Crisis Management:
Assist with emergency procedures and ensure the safety and wellbeing of guests during critical situations.
Handle unforeseen situations like overbooking with tact and professionalism.
guest relations,problem-solving,hospitality,crisis management,customer service,communication,teamwork,front office
Employment Type
Full Time
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