Team Leader
Team Leader
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Tips: Provide a summary of the role what success in the position looks like and how this role fits into the organization overall.
Responsibilities
- Team Management Supervising and managing a team of agents including their performance productivity and adherence to business regulations and procedures.
- Performance Monitoring Maintain and evaluate individual and team performance metrics such as quality scores average handle time customer satisfaction ratings and sales targets.
- Coaching and Training Team Members need constant coaching monitoring and training to enhance their skill set product knowledge and customer service capabilities.
- Work Allocation Assigning tasks projects and client assignments based on each team member s skill set and workload capabilities.
- Requirements
. Candidates with overall 24 years of experience majorly in chat and voice process only from a Foodtech or Food delivery process.
chat,customer service,food industry
Employment Type
Full Time
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