Overview:
The role of a Telesales Caller is crucial to our sales team as they are responsible for contacting potential customers generating sales leads and converting these leads into successful sales. The role requires excellent communication skills persuasive abilities and a customerfocused approach in order to effectively promote our products or services over the phone.
Key Responsibilities:
- Make cold calls to potential customers to promote products or services
- Generate sales leads and set appointments for the sales team
- Conduct market research to identify potential customers
- Develop and maintain a database of potential leads
- Listen to customers needs and provide information about the products or services
- Use sales techniques to effectively close sales over the phone
- Meet and exceed sales targets
- Follow up with customers to ensure satisfaction and promote additional products
- Handle customer objections and negotiate sales
- Provide excellent customer service to enhance the companys reputation
- Keep accurate records of sales activities and customer interactions
- Collaborate with the sales team to achieve overall sales targets
- Adhere to company policies and procedures
- Stay updated on product knowledge and industry trends
- Report on sales activities and progress towards targets
Required Qualifications:
- High school diploma or equivalent
- Proven experience in telesales cold calling or a similar sales role
- Demonstrated ability to meet and exceed sales targets
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to handle objections and rejection
- Familiarity with CRM systems and sales software
- Customer serviceoriented with a problemsolving attitude
- Good organizational and time management skills
- Ability to work independently and as part of a team
- Resilience and persistence in a salesdriven environment
- Knowledge of sales techniques and strategies
- Proficiency in basic computer applications
- Ability to work under pressure and meet deadlines
- Adaptability to changing sales strategies and targets
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