Moodle Support Specialist
Moodle Support Specialist
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsibilities:
- Provide Level 2 support services for customer issues related to Moodle and eLearning platforms.
- Reproduce troubleshoot and diagnose technical issues.
- Escalate issues to Level 3 support as per procedure.
- Ensure Service Level Agreements (SLAs) are met responding to customers with appropriate timeliness based on best practices.
- Contribute to corporate knowledge by documenting best practices creating knowledge base items and developing procedural or technical documentation.
- Collaborate with teams to improve support processes and share insights.
Qualifications & Experience:
- Minimum of 1 year of experience in Moodle support and/or development.
- At least 1 year of experience in a customerfacing application support role.
- Experience providing application support in the software industry through phone and email channels.
- Strong customer service skills with excellent written and verbal communication abilities.
- Experience in technical troubleshooting and issue documentation.
- Ability to work independently and within a team.
- Capable of working well under pressure meeting deadlines and thriving in a fastpaced intellectually challenging and performancedriven environment.
Desired Technical Competencies:
- Experience with eLearning software particularly Moodle.
- Familiarity with the enterprise software industry.
- Experience working with opensource software like Moodle.
What We Offer:
- Competitive salary of 50000 per month.
- Performancebased bonus.
- Training and development opportunities.
- Work with a dynamic team located in India and globally.
Qualification:
- Bachelor s Degree or equivalent in a related field.
html,linux,verbal communication,elearning software,moodle support,customer service skills,issue documentation,git,written communication,css,application support,mysql,technical troubleshooting,moodle,php,javascript,level 2 support services
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
