Associate Customer Services
Associate Customer Services
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Customer Services Support Associate
If a customer experiences a problem using a Dell Technologies product or service the Customer Services team has the knowledge at their fingertips to answer their questions by phone email chat or online. Building great relationships with customers we make a real difference. We also establish the systems that provide solutions to questions and problems. What s more we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology the team is fully trained whenever a product is upgraded or launched.
Join us to do the best work of your career and make a profound social impact as a Customer Services Support Associate on our Customer Services Team in Location.
What you ll achieve
As a Customer Services Support team member you will be the key contact for customers experiencing issues or challenges with their orders and will be responsible for issue resolution and acting as a liaison between the customer and manufacturing sales technical support and financial services adhering to administrative policies and escalation procedures.
You will:
Manage calls relating to order status for missing wrong or damaged orders and customer escalation from both phone and email
Engage with external vendors and other internal departments to resolve customer issues or complaints within SLA timelines
Set realistic customer expectations and meet or exceed them
Prepare daily/weekly performance reports
Be fully responsible for customer satisfaction and feedback for improvement
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:
Essential Requirements
Some relevant experience in handling customer service
Excellent telephone and communication skills in English
Ability to communicate to all levels within an organization
Strong customer service ethic and ability to be empathetic and accept ownership
Welldeveloped problemsolving skills
Desirable Requirements
Previous customer care experience
ACCOUNTABILITIES
Respond to and resolve customer queries through multiple communications channels
Advocates for the customer through managing internal stakeholders and managing customer expectations and temperature while resolving complex issues
Become and expert of Dell products solutions and capabilities
Drive the customer services profession through sharing knowledge experimenting with new innovations and discussing best practices
Increase customer satisfaction and build loyalty through providing best in class personalized customer support
Uses data and customer insights to help drive the resolution process
Uses judgement creativity and innovation to resolve complex customer issues
Identifies opportunities for process improvements that contribute to the achievement of business goals
Flexible to support and work in various regions / languages based on business requirement
Possess excellent communication skill both written and verbal.
stakeholder management,data analysis,customer,problem solving,customer service,order management,communication,email
Employment Type
Full Time
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