SAP CS Customer Service Consultant
SAP CS Customer Service Consultant
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Should have a minimum of 57 years of indepth knowledge of the SAP CS (Customer Service) module .
Bachelor s degree in Computer Science or equivalent from an accredited college or university.
Experience of SAP S/4 HANA Rise on AWS is mandatory
S4 Certification will be added advantage
Experience on the following topics in CS module
Org. Structure CS Master Data / Supporting Doc. Types for Service Pricing
Corrective Maintenance Service Preventive Maintenance Service
Service Contract Management
Service Monitoring and Analytics
Warranty Claim Management Customer Claim Processing
Warranty Claim Management Supplier Recovery Processing
InHouse Repair (3XK)
Recurring Services
Service Order Management
Interaction Center Service Request Management
Business Process Requirement GAPs and Analysis
RICEFW Objects
Must be proficient in handling Issues/ troubleshooting / support functions.
Should have experience in building the integration of SAP with applications which are nonSAP.
Good knowledge on ticketing tools like service now solution Manager etc.
Ability to establish and maintain a high level of customer trust and confidence.
Excellent communication skills.
Ready to work in 24 x 5 support environment.
business process requirement gaps,in-house repair,sap,sap s/4 hana,customer service,integration of sap with non-sap applications,service order management,sap cs,troubleshooting,aws,service monitoring and analytics,communication skills,service contract management,warranty claim management,hana,ricef-w objects,ticketing tools (service now, solution manager)
Employment Type
Full Time
Key Skills
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