International Voice Process
International Voice Process
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview
The position of International Voice Process is critical for organizations aiming to expand their global reach and enhance customer service. This role involves continuous interaction with diverse clients and stakeholders from various international markets ensuring that they receive topnotch assistance tailored to their specific needs. The International Voice Process team is responsible for managing queries resolving issues and facilitating smooth communication between the company and its international clientele. A successful candidate must demonstrate excellent verbal communication skills cultural awareness and the ability to handle complex inquiries effectively. In a fastpaced environment the role plays a pivotal part in fostering customer satisfaction and loyalty ultimately contributing to the organizations growth and reputation on a global scale.
Key Responsibilities
- Provide exceptional customer service through effective communication with international clients.
- Handle inbound and outbound calls to assist customers with their inquiries.
- Resolve complaints and issues in a timely and professional manner.
- Document all interactions and maintain accurate records of customer communication.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Use multiple software applications to track customer interactions and updates.
- Handle complex inquiries as a subject matter expert in specific areas.
- Stay updated on product knowledge and services offered.
- Develop and maintain strong customer relationships through proactive outreach.
- Participate in training sessions to enhance skills and knowledge.
- Adhere to company policies procedures and service standards at all times.
- Provide feedback on common customer issues to management for process improvements.
- Shift schedule flexibility to accommodate different time zones and peak periods.
- Conduct followups on unresolved issues to ensure customer satisfaction.
- Engage in team meetings sharing insights and improvement ideas.
Required Qualifications
- High school diploma or equivalent; further education preferred.
- Proven experience in a voice process or customer service role.
- Strong command of English; proficiency in additional languages is an advantage.
- Exceptional verbal and written communication skills.
- Ability to handle stressful situations with a calm and collected attitude.
- Technical skills and familiarity with various computer applications.
- Excellent listening skills and attention to detail.
- Demonstrated problemsolving abilities.
- Ability to work independently and as part of a team.
- Flexible with work hours and availability to cover different shifts.
- Experience with CRM software is a plus.
- Strong organizational skills for managing multiple tasks effectively.
- Adaptability to various cultural contexts and international customer bases.
- Desire to learn and grow within the company.
- Previous experience in an international call center is preferred.
- Positive attitude and professional demeanor in all interactions.
problem solving,time management,technical proficiency,problem-solving,organizational skills,verbal communication,international voice process,crm software,team collaboration,technical skills,cultural awareness,communication,written communication,listening skills,customer service,adaptability
Employment Type
Full Time
Key Skills
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