Lead - Customer Success Manager CSM
Lead - Customer Success Manager CSM
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Customer Success Manager (CSM) Job Description
- We are seeking a Customer Success Manager (CSM) with proven experience onboarding customers for SaaS platforms in a multitenant environment. The ideal candidate will have a strong background in SaaS ideally within the utility or energy sector with a deep understanding of customer activation processes journey mapping and retention strategies.
- As a CSM you will act as a customer advocate understanding their goals pain points and workflows to ensure our product delivers maximum value. You will leverage your domain knowledge to provide tailored support and advice guiding customers through the onboarding process and helping them fully realize the benefits of our platform.
- The CSM will also be responsible for identifying upsell and crosssell opportunities helping to expand customer relationships by recommending relevant features upgrades or modules.
- A datadriven approach is essential using customer health metrics like NPS CSAT and churn rates to proactively identify risks improve customer satisfaction and enhance retention strategies.
- The ideal candidate will be passionate about customer success possess strong communication skills and have the ability to drive lasting relationships with our customers.
customer health metrics (nps, csat, churn rates),saas onboarding,strong communication skills,customer advocacy,journey mapping,customer activation processes,csm,csat,upselling,cross-selling,retention strategies,saas,customer journey mapping,onboarding
Employment Type
Full Time
Key Skills
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