Accounts Receivables Specialist Portfolio Companies Sitecore
Accounts Receivables Specialist Portfolio Companies Sitecore
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Job Description
About Sitecore:
Sitecore delivers a composable digital experience platform that empowers the worlds smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader Sitecore is the leading company bringing together content commerce and data into one connected platform that delivers millions of digital experiences every day. Thousands of bluechip companies including American Express Porsche Starbucks LOral and Volvo Cars rely on Sitecore to provide more engaging personalized experiences for their customers.
About the Role/ The Opportunity:
The Accounts Receivables Specialist position is part of the Global Collections Team and reports to the Global Collections Manager. This position will assist with all matters related to the collection of accounts receivable including collections cash application and account reconciliations. The successful candidate will work with the Global Collections Manager and other team members to assist in implementing strategies process improvements and automation to improve overall collection performance. This is a high priority role in a fastgrowing company and requires a strong ability to prioritise plan and work cross functionality with other departments across multiple markets.
What Youll Do:
- Research and resolve customer account issues and communicate effectively and timely any unresolved issues with Global Collections Manager and other Collections team members
- Work collaboratively with crossfunctional partners (Billing Sales Tax Order Management Deal Desk Legal) to ensure customers have everything they need to pay on time
- Document all customer correspondence related to collections efforts and customer account issues in NetSuite in a consistent and timely fashion
- Liaise with 3rd party collections agents where necessary
- Post customer payments and assist in processing refunds/credit notes
Qualifications :
What You Need to Succeed
- Experience in cash collection in a multinational organisation
- Understanding of full accounts receivable/order to cash cycle
- Good interpersonal and communication skills both spoken and written with a customer service focus
- Ability to be proactive and identify issues and areas of improvement
- Maintains focus and positive attitude during high volume of work while multitasking with changing priorities
- Experience of working to collections targets
- Proficient in English (conversation and writing)
Additional Skills That Could Set You Apart:
- Experience with software/technology company is preferred but not required
- Good analytical deduction and problemsolving skills
- Quick learner who is methodical and analytical and possesses excellent organisation skills
- Experience of NetSuite (Sitecore ledger) and Tesorio (a collections tool) would be desirable
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
