Technical Support Engineer
Technical Support Engineer
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
*NOTE : All the interviews will be face to face.
As a Senior Technical Support Engineer you will be responsible for providing strong technical support to our clients ensuring their systems operate seamlessly on endpoint security product / solution. You will diagnose and resolve complex technical issues coordinate with various teams to deliver timely solutions and contribute to the overall efficiency and satisfaction of our clients.
Key Responsibilities:
Technical Support:
Provide expert technical support for Windows Linux and Mac operating systems including troubleshooting and resolving issues.
Identify and address operational issues in client computer systems providing guidance and solutions.
Respond promptly to support requests via email phone calls and other communication channels.
Leverage hardware and software knowledge to diagnose and resolve complex technical problems.
Handle multiple support cases simultaneously prioritizing tasks effectively.
Collaborate with team members to share expertise and deliver timely solutions to clients.
Security:
Implement administer and support enterpriselevel endpoint security tools (e.g. Trellix EDR Kaspersky AV).
Analyze and review security tool implementations to enhance usage and effectiveness.
Identify and address security gaps in coverage by working with other teams and business units.
Contribute to the overall security posture of the organization.
Infrastructure:
Troubleshoot issues related to OS LAN/WAN/VPN networks and remote access tools.
Collaborate with network and infrastructure teams to resolve connectivity and performance problems.
Ensure smooth operation of client systems within the network environment.
Required Skills
Strong knowledge of Windows operating systems Linux and basic understanding of Trellix EDR Kaspersky antivirus and network security.
Proven experience in providing technical support in a customerfacing environment.
Excellent verbal and written communication skills interpersonal skills and customer service orientation.
Strong organizational skills problemsolving abilities and the ability to work independently and efficiently.
Knowledge of CRM systems is a plus.
Experience with Windows patching ADS LDAP and remote access tools is beneficial.
Desired Profile:
A candidate with a passion for technology and a commitment to delivering exceptional customer service.
A proactive and resultsoriented approach to problemsolving.
The ability to thrive in a fastpaced and dynamic environment.
Good communication skill is a must.
Should have handled Audit.
Certification:
Relevant Technical Certification is mandatory.
technical support,security,windows patching,ads,kaspersky antivirus,linux,ldap,remote access tools,communication,trellix edr,crm systems,customer,windows operating systems,network security
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
