Customer Support Executive
Customer Support Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Key Responsibilities:
- Handle customer inquiries via phone email and chat to ensure prompt and efficient service.
- Provide accurate product information troubleshooting support and resolve customer complaints.
- Maintain customer records and follow up on pending requests or issues.
- Educate customers about product features and services to enhance user experience.
- Collaborate with crossfunctional teams to escalate unresolved issues and feedback.
- Track and report on customer service metrics and KPIs.
- Maintain a high level of professionalism and customerfocused attitude in all interactions.
- Identify trends in customer issues and formulate proactive solutions.
- Conduct surveys to gauge customer satisfaction and solicit feedback for improvements.
- Attend regular training sessions to stay updated on product knowledge and service techniques.
- Participate in team meetings to discuss issues share insights and strategize improvements.
- Assist in developing new customer support procedures and initiatives.
- Provide recommendations for service enhancements based on customer feedback.
- Ensure compliance with company policies and procedures in all customer interactions.
- Support other team members as necessary during peak periods or leave coverage.
Required Qualifications:
- High school diploma or equivalent; Bachelors degree preferred.
- Experience in customer service or a related field.
- Proficiency in using customer support software and tools.
- Strong written and verbal communication skills.
- Ability to handle challenging customer interactions with professionalism.
- Technical aptitude and willingness to learn new technologies.
- Excellent organization and time management skills.
- Capable of working in a fastpaced environment.
- Prior experience in a call center is a plus.
- A strong sense of empathy and understanding towards customers.
- Ability to work effectively both independently and as part of a team.
- Flexible schedule availability including evenings and weekends.
- Familiarity with CRM systems is an advantage.
- Ability to manage multiple tasks simultaneously.
- Willingness to adhere to company training programs and guidelines.
- Consistently meet performance targets and objectives.
active listening,technical proficiency,time management,empathy,customer support software proficiency,problem-solving,problem solving,communication skills,customer support,crm systems familiarity,organization skills,technical aptitude,team collaboration,customer service,adaptability
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
