Manager UX Research
Manager UX Research
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Salary Not Disclosed
1 Vacancy
Job Description
At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
This role is part of our Research team focused on Market Product UX and Customer Research. They understand what customers need and work relentlessly to make discoveries that elevate our products and create experiences that our customers love. Our Researchers lead and enable product management design and engineering leadership to make datadriven product strategy decisions.
What you get to do in this role:
- Represent the needs of ServiceNow customers or partners and their end users associated with ServiceNows products competing products or future concepts.
- Collaborate with key stakeholders including designers other researchers and product managers to identify objectives goals timelines and research execution plan.
- Work directly with external vendors to procure research sample research reports and partner on research projects as needed.
- Execute various types of primary research and analysis from early discovery usage and needs through product design validation.
- Apply appropriate research techniques and methods for the specific project. Methods such as individual customer interviews focus groups diary studies journey mapping user flows information architecture definition wireframing and others to aid in the formulation of insights that improve product functionality and user experience.
- Develop strategic research plans including discussion guides contingency plans and other instruments from rough outline to the final version.
- Partner closely with Product Management to influence product strategy and roadmaps with validated user research findings.
- Collaborate on feature definition and user story creation as needed.
- Work collaboratively inside a crossfunctional team effectively integrating your research into the product definition and design phases.
- Influence architectural design tasks such as user flows information architecture definition wireframing etc. with the aim of communicating design opportunities to the broader Design and Product teams.
- Text analysis and coding of openend responses which might include product feature requests problem reports discussion forums and community discussions.
- Analyze and synthesize data in order to generate strategic and tactical insights with actionable recommendations that drive product improvements innovations and customer experience improvements.
- Prepare reports of findings create PowerPoint and Excel reports explaining methods used and insights learned and presenting research results to key stakeholders and leadership (CLevel director level).
Qualifications :
Basic Qualifications:
- Passionate about growing and mentoring people
- 7 years of experience in defining planning and executing research studies including outlining objectives goals and timelines.
#UXR
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $123800 $216500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
