Incident Management
Incident Management
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Role Summary: We are looking for a candidate who has experience in L1/L2 process and willing to work 24/7
Responsibilities:
Identify classify and prioritize incidents according to their impact on business operations
Investigate and diagnose the root cause of incidents
Develop and implement solutions to resolve incidents
Communicate the status of incidents to stakeholders
Document all incidents and resolution procedures
Identify trends and root causes of incidents
Develop and implement preventative measures to reduce the occurrence of incidents
Maintain and update incident management documentation
Train staff on incident management procedures
Escalate incidents to senior management as needed
Prerequisites:
Bachelors degree
Minimum of 2 years of experience in incident management
Proven ability to troubleshoot and resolve IT problems
Excellent communication and interpersonal skills
Strong analytical and problemsolving skills
Ability to work independently and as part of a team
Experience with ITIL or other incident management frameworks preferred
incident management,teamwork,analytical skills,communication,troubleshooting,problem resolution,itil
Employment Type
Full Time
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