customer Support Executive
customer Support Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Customer Service Representative (International Voice Process)
Process: US Customer Service Zenia Voice
Location Vikhroli
Job Role and Responsibilities:
- Handle inbound and outbound customer service calls for USbased clients in a professional manner.
- Address customer inquiries resolve issues and provide accurate information while ensuring high levels of customer satisfaction.
- Maintain a positive and empathetic approach during customer interactions to build rapport and trust.
- Adhere to defined workflows servicelevel agreements (SLAs) and quality standards.
- Collaborate with team members to resolve complex issues and escalate unresolved queries as necessary.
Qualifications and Requirements:
- Educational Qualification: Minimum HSC/Graduate in any discipline.
- Experience:
- Minimum 1 year 3 years of experience in an International BPO (voice process preferred).
- Communication Skills: Excellent spoken and written English with a neutral or US accent.
- Shift Timings: US Shifts (night shifts).
- Work Days: 5 days per week with 2 rotational week offs.
- Age Criteria: Up to 37 years preferred.
Key Skills:
- Strong communication and interpersonal skills.
- Active listening and problemsolving abilities.
- Customercentric approach with a focus on delivering exceptional service.
- Adaptability to dynamic work environments and processes.
Salary and Benefits:
- Competitive salary based on experience and qualifications.
- Performancebased incentives.
- Centralized pickup and drop facility provided for night shifts.
- Access to global learning and development programs through Accenture.
Why Join Us
- Work with a global leader in consulting and outsourcing services.
- Opportunities for professional growth and advancement.
- Experience a vibrant and inclusive work culture.
bpo,excellent spoken and written english,voice process,problem-solving abilities,neutral or us accent,customer-centric approach,strong communication skills,interpersonal skills,skills,active listening,customer service,adaptability,communication skills,communication
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
