Service Desk Lead Jobs in r3 Consultant in Mumbai - India

Service Desk Lead

R3 Consultant

Posted on : 20-12-2024

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1 Vacancy

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Job Location

Mumbai - India

Monthly Salary

INR INR 800000 - 1400000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

SERVICE DESK MANAGER

Leadership and Team Management:

Lead mentor and develop a team of IT professionals including support specialists and infrastructure engineers.

Conduct regular performance reviews and provide feedback to ensure team members meet their objectives and career development goals.

Foster a collaborative and positive team environment encouraging professional growth and continuous learning.

End User Support Management:

Oversee the daytoday operations of the end user support team ensuring prompt and effective resolution of technical issues.

Implement and maintain IT support processes procedures and best practices to improve service quality and user satisfaction.

Analyze support metrics and feedback to identify trends address recurring issues and drive improvements.

IT Infrastructure Oversight:

Manage the planning implementation and maintenance of IT infrastructure including servers networks and data centers.

Ensure the stability security and performance of IT systems through proactive monitoring and maintenance.

Collaborate with vendors and service providers to ensure timely and costeffective delivery of IT solutions and support.

Strategic Planning and Improvement:

Develop and execute IT strategies and initiatives that align with the company s goals and objectives.

Identify opportunities for process optimization and automation to enhance efficiency and reduce operational costs.

Stay current with industry trends and emerging technologies to recommend and implement innovative solutions.

Project Management:

Lead and manage IT projects from inception to completion ensuring they are delivered on time within scope and on budget.

Coordinate with crossfunctional teams to ensure successful project execution and integration with existing systems. Compliance and Security:

Ensure adherence to IT policies procedures and compliance requirements including data protection and cybersecurity standards.

Conduct regular audits and risk assessments to identify and address potential security vulnerabilities.

EXPERIENCE : 1012 YEARS MINIMUM

it infrastructure,cybersecurity,service level agreement management,performance review,ticketing,compliance and security,team management,project management,process improvement,it infrastructure oversight,mentoring,service desk management,service level management,security,end user support,feedback,process optimization,performance reviews,risk assessment,it policies,end user support management,compliance,vendor management,security management,technical issue resolution,service delivery,it infrastructure management,leadership,it support processes,data protection,change management,it strategy,remote desktop,strategic planning

Employment Type

Full Time

Company Industry

Key Skills

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About Company

R3 Consultant

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Service Desk Lead

R3 Consultant

Job Description

Employment Type

Company Industry

Key Skills

About Company

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