Technical Support Specialist
Technical Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Support Specialist will provide expert technical assistance to customers ensuring the proper installation operation and maintenance of Cargo Floor systems. This role will serve as a critical link between the company and customers resolving technical issues and ensuring product performance exceeds expectations.
Tasks
- Provide onsite and remote technical assistance to customers during system installation and troubleshooting.
- Guide customers through routine maintenance procedures to ensure the longevity of Cargo Floor systems.
- Train customer teams on the proper use maintenance and troubleshooting of systems.
- Collaborate with engineering and production teams to address and resolve technical challenges.
- Create and maintain technical documentation including user manuals troubleshooting guides and training materials.
- Collect feedback from customers regarding product performance and relay it to the product development team.
- Support the sales team by providing technical expertise during customer meetings and trade shows.
- Monitor industry trends to recommend product enhancements and innovations.
Requirements
- Provide onsite and remote technical assistance to customers during system installation and troubleshooting.
- Bachelors degree in Mechanical Engineering Electrical Engineering or a related technical field (mandatory).
- Handson experience with mechanical and hydraulic systems preferably in logistics or waste management equipment.
- Strong diagnostic and problemsolving skills.
- Excellent communication skills to explain technical concepts clearly to nontechnical audiences.
- Ability to travel frequently for onsite support and training.
Employment Type
Full Time
