Key Account Manager - Seller Experience
Key Account Manager - Seller Experience
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Are you ready to take your career to the next level We re on the lookout for dynamic Key Account Managers (KAM) to join the ShopDeck family! As a KAM you ll be the driving force behind our sellers guiding them through the exciting journey of ecommerce and providing tailored solutions across website development operations marketing shipping and accounting. If youre eager to tackle diverse challenges and experience rapid growth this role is tailormade for you!
About Us:
Founded by a proud IIT Bombay alumnus from the Class of 2014 and backed by industry leaders like Chiratae Ventures Elevation Capital Venture Highway and Bessemer Venture Partners in our Series B funding ShopDeck is on a mission to revolutionize the Indian D2C market. We empower ecommerce sellers to easily create and scale their online stores profitably.
We envision a world where sellers go beyond traditional marketplaces like Amazon and Flipkart to unlock significant revenue from their own websites and apps. However many struggle with website building digital marketing and fulfillment logistics. That s where we come in! ShopDeck s innovative software and services bridge this gap providing the tools and expertise sellers need to thrive.
How This Role Will Shape You:
Imagine managing multiple businesses across diverse categories exciting right As a KAM you ll be the single point of contact (SPOC) for these sellers tackling complex daily challenges while enhancing your skills in communication interpersonal relations and coordination. With our rapid growth you ll enjoy unparalleled opportunities for personal and professional development.
What Youll Do:
- Strategic Relationship Management
- Cultivate and nurture strong partnerships with your assigned accounts positioning ShopDeck as their trusted ally.
- Conduct regular checkins to proactively address concerns and keep communication flowing.
- Customer Success Excellence
- Achieve a ticket closure rate above 90% for your key accounts ensuring we meet and exceed service expectations.
- CrossFunctional Collaboration
- Work handinhand with internal teams to create a seamless customer experience resolving issues swiftly and enhancing satisfaction.
- Coordinate efforts to meet targeted resolution times for client inquiries.
- Product Adoption
- Help brands navigate the ecommerce landscape guiding them in maximizing their growth on our platform.
- Stay in the loop on product updates and share insights with clients to foster engagement.
- Reporting & Documentation
- Accurately document client interactions in our CRM system ensuring clarity and precision in all communications.
Who You Are:
- Experience: You have 1 years of experience in an MNC startup or reputable organization; previous ecommerce experience is a plus!
- Education: You hold a degree in Business Marketing or a related field; MBA candidates are especially welcome.
- TechSavvy: Familiarity with CRM tools (like Salesforce) and dashboards plus the ability to communicate technical concepts clearly.
- CustomerCentric: You can anticipate customer needs proactively tackle issues and drive satisfaction.
- Relationship Builder: Excellent interpersonal and communication skills enable you to forge strong connections with stakeholders.
- Analytical Thinker: You possess strong analytical and problemsolving skills turning data insights into actionable strategies.
- Team Player: You thrive in collaborative environments working effectively with Marketing Operations Finance and Design teams.
- Adaptable: You excel in dynamic fastpaced settings and are ready for any challenge that comes your way.
- Time Manager: You know how to prioritize your workload and delegate tasks efficiently.
If you re passionate about learning and ready to grow in an unmatched environment we can t wait to hear from you!
Join us in driving growth and innovation in the booming D2C landscape of India. Let s build brands together!
Equal Opportunity Employer: We are an equal opportunity employer and encourage all qualified applicants to apply regardless of race color religion gender disability status or any other characteristic protected by law.
Thanks & Regards
Aditya Narayan
Team HR ShopDeck BTS
tech-savvy,time manager,d2c,operations,cross-functional collaboration,adaptable,e-commerce,analytical thinker,team player,product adoption,relationship builder,sellers,relationship management,reporting & documentation,communication,key account management,analytical capability,business partner support,customer success,customer-centric
Employment Type
Full Time
Key Skills
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