Collection Manager

1. Collections Infrastructure Setup:

• Design and establish a comprehensive collections infrastructure from the ground up.
• Develop and implement scalable collection systems processes and workflows to ensure efficiency and effectiveness.
• Identify and integrate appropriate technology and tools to support collection activities.

1. Policy Development and Implementation:

• Draft review and implement collection policies and procedures aligned with company objectives and regulatory requirements.
• Ensure compliance of all collection activities with legal standards and ethical practices.
• Continuously evaluate and update collection policies to adapt to changing market conditions and regulatory environments.
• Assist in automating collection procedures for improved efficiency.

1. Collections Strategy:

• Develop and execute innovative collection strategies to minimize delinquency rates and maximize recovery.
• Implement segmentspecific collection approaches tailored to different customer profiles and risk levels.
• Analyze collection data and trends to identify areas for improvement and implement corrective actions.

1. Team Management and Development:

• Recruit train and manage a team of collection agents and support staff.
• Set performance targets monitor team performance and provide regular feedback and coaching.
• Foster a positive and productive work environment that encourages teamwork and professional growth.

1. Performance Monitoring and Reporting:

• Track and analyze key collection metrics such as delinquency recovery and loss rates.
• Prepare and present regular reports on collection activities performance and outcomes to senior management.
• Utilize data analytics to identify patterns assess risk and inform strategic decisionmaking.

1. Stakeholder Collaboration:

• Work closely with other departments including Risk Legal Customer Service and Finance to ensure a cohesive approach to collections.
• Engage with external stakeholders such as collection agencies and legal firms as needed.
• Maintain strong relationships with customers addressing their concerns and resolving disputes professionally.

1. Innovation and Continuous Improvement:

• Stay abreast of industry trends best practices and technological advancements in collections.
• Experiment with and implement new strategies and technologies to maintain a competitive edge in the collections field.

• Bachelors degree in Finance Business Administration or a related field
• Proven experience in a collections management role
• Strong knowledge of collection laws and regulations
• Excellent leadership and team management skills
• Proficiency in data analysis and reporting
• Exceptional negotiation and communication skills
• Ability to make sound decisions under pressure
• Strong problemsolving and analytical abilities
• Experience in risk management and compliance
• Familiarity with collection software and CRM systems

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