Technical Specialist Jobs in Noblesoft Technologies in San Antonio - USA

Technical Specialist

Noblesoft Technologies

Posted on : 20-12-2024

Employer Active

1 Vacancy

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Job Location

San Antonio - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

He must have strong background in Service NOW as a process and a functional consultant. 15 years of total experience in managing processes Service NOW as a platform. Extensive experience in managing service NOW roadmaps and in depth understanding of all modules be able to provide clarity to customer on a 306090 day plans. Experience in articulating and implementing cloud devops processes on Service NOW. Must be capable of evaluating all business requirements and feasibility analysis and suggest Go NoGo decision. Must have the capability to translate business requirement into detailed functional requirements Must be capable to translate functional requirement into technical requirement Must be capable of working closely with Service NOW technical teams to ensure that all business requirements are successfully implemented Must be able to functionally test the implemented functionalities and provide sign off before releasing to customer. Must be responsible for compliance with service NOW best practices and health checks Must be responsible to keep Service NOW at N1 version. Location Base Location will be India with 45 budgeted business travels every year to London South Africa and Brazil to meet with key stakeholders and with business users.

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Noblesoft Technologies

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Technical Specialist

Noblesoft Technologies

Job Description

Employment Type

Company Industry

Key Skills

About Company

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