UK Transfer Coordinator

Join ALPADIAs team to make Summer 2025 an unbelievable experience! We are looking for highly motivated people who have the ability to engage and inspire young students and who are looking for an enriching and educational experience themselves. 

The UK Transfer Coordinator supports the UK Transfer Manager in the administrative preparation and running of all Airport & Train Station transfers and operations for both arriving and departing Alpadia students. This involves maintaining positive relationships with Alpadias transfer providers quality control and ensuring data is received and submitted professionally and in good time. You will work very closely with the UK Transfer manager in a remote capacity. 

You will support the transfer team made up of Alpadia Airport & Train Representatives. For all students who have paid an additional fee to be escorted to and from the airport by ALPADIA the Airport/Train Representative is responsible for ensuring this is done efficiently comfortably and above all safely.  

The role can be a demanding one as there are several variables (for example flight delays) which will mean you need to plan ahead think on your feet and possibly even amend the schedule as appropriate (full details will be provided at induction).  However the role is also rewarding and developing and a key one in our camps.  

 Key accountabilities  

• Communicate effectively with the transfer team head office transfer providers and customer care teams ensuring that all find Alpadia to be a professional and respectful partner. 
• Ensure the administration by supporting the UK Transfer Manager in terms of weekend arrivals and departures is processed accurately and any missing data is queried chased and updated in an orderly and professional manner. 
• Support the UK Transfer Manager in any reasonable tasks that are asked  
• Safeguard and promote the wellbeing of all students in our care 
• Liaise with taxi drivers/firms to ensure vehicles are met at the airport/train station in a timely manner. 
• Communicate in a professional and clear manner with taxi drivers/firms to arrange suitable pick up and drop off points which will vary from terminal to terminal. 
• Monitor all arrivals on Sunday and departures on Saturday liaising closely with the Transfer Manager transport partners and other stakeholders to manage any flight delays/other issues that may occur. 
• Study the transfer schedule prepared by you and the Transfer Manager in advance of each weekend highlighting any discrepancies or concerns in advance of transfer days. 
• Stick to your predicted working hours sent through by the Transfer Manager in advance of each week and liaise with him/her on the day of transfers should any unexpected events make varying these hours necessary. Do not unilaterally work different hours unless you discuss it with the Transfer Manager first.  
• Always represent ALPADIA in a professional manner working directly with the Transfer Manager to predict highlight and resolve any issues that may arise.  

Qualifications :

Your skills:

Essential:

• Experience working at airports or train station in a similar capacity
• Experience working with juniors 
• Experience in a role involving organisation /travel/ education
• Professional experience in holiday course centres or similar structure
• High sense of responsibility organisation and initiative
• Ability to multitask and overcome stressful situations
• Ability to work under pressure multitask prioritise tasks and meet tight deadlines
• Ability to form and maintain appropriate relationships and personal boundaries with children and young people
• Friendly and personable communication skills
• Being flexible and adaptable to change 
• A positive attitude to the use of authority and maintaining discipline
• First Degree or similar
• A high degree of IT competency Outlook & MS Office (specifically Excel) 

Desirable:

• Management experience in a summer school environment 
• Managing multiple departments and teams 
• Teaching qualification
• Excellent English with an additional European language 
• Emotional resilience in working with challenging behaviours
• Demonstrates an exceptional level of attention to detail
• Management degree 
• Safeguarding and Welfare experience with under 18s 

Remote Work :

No

Employment Type :

Fulltime