Ceuta Operations Lead
Ceuta Operations Lead
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Job Description
About the role
Were Entain. Powered by our very own technology and building products that push boundaries Entain is home to a global family of more than 30 wellknown brands and over 29000 people but we all play for the same team. When we win we win together.
Our vision is to be the world number one in betting gaming and interactive entertainment by bringing moments of excitement into peoples lives. We will achieve this through our focus on sustainability and growth driving change in the fastpaced world of entertainment.
The Ceuta Operations Lead is a pivotal role to oversee coordinate and promote consistency and adherence to processes procedures and licensing requirements across all aspects of the Spanish Market.
This is a secondment role for a maximum 12 month period and the successful candidate would need to live and work in Ceuta (Accommodation costs would be reimbursed if appropriate.
The role holder will work closely with the Country Manager for Spain who is responsible for delivering the overall performance in this market.
They will coach and support the Country Manager for success in the following areas:
- Management of daytoday operations and projects to deliver revenue and optimize costs
- Coordination of the regional and central teams in market with the operational teams in Ceuta
- Cost control budgets and forecasting
- Overseeing compliance and regulatory requirements working with product teams and aligning with all departments (Digital CRM ARM Social teams etc) to deliver on targets.
There will be a strong requirement to coach support and develop skill and knowledge with local management teams to ensure they are equipped to lead and are confident when working with the Spanish and local authorities.
Key responsibilities
Main:
- Oversee and coordinate the overall activities of the Spanish market in liaison with the Head of Iberia and Spanish Country Manager
- Promote consistency and adherence to processes procedures and licensing requirements
- Provide expert advice and guidance to help ensure the smooth running of the operation
- Work closely with the Country Manager to ensure success of key deliverables including:
- Monitoring and reviewing KPIs (daily/weekly/monthly/quarterly & yearly) to identify ways to improve revenue and processes.
- Analyzing business/customer trends and followup with the teams on required actions
- Management of the Spanish Operations team
- Assessing competition on an ongoing basis and flag to the product teams any gaps Identified.
- Working closely with the BI and Data team to optimize market performance
- Working closely with Regional and central Acquisition CRM ARM teams to prepare promotions and campaigns to deliver revenue uplift and achieve target KPIs
- Working closely with the product teams to ensure the website is up to date and functions as expected
- Being the voice of the Spanish user within Entain
- Grow Talent and build capability within the current teams
Additional duties:
- Support stakeholder management across all functions of the business
- Help support the adequate running of the Spanish Headquarters in Ceuta
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
