Client Operations Director - Barcelona
Client Operations Director - Barcelona
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Job Description
We are looking for an experienced and strategic Client Operations Director to lead develop and optimize our client service operations. This role involves managing a team of Client Operations Managers and Team Leads overseeing operational performance financial management and fostering strong client relationships.
The Client Operations Director plays a key role in ensuring smooth business operations driving process improvements and aligning the team with company goals. This position is ideal for a leader with a passion for service excellence people management and operational efficiency.
Tasks
Key Responsibilities
1. Client & Project Management
Oversee multiple client accounts and ensure operational excellence.
Maintain strong client relationships through regular communication and business reviews.
Ensure projects meet Service Levels (SLAs) and Key Performance Indicators (KPIs).
Identify and implement process improvements to enhance client satisfaction and efficiency.
2. Operational Performance & Compliance
- Drive operational effectiveness by analyzing and optimizing workflows.
- Ensure business operations align with company standards and client agreements.
- Monitor compliance with industry regulations including ISO 27001:2013 and PCIDSS 3.2.
- Oversee reporting processes and ensure accurate data analysis.
3. Financial & Budget Management
- Manage project P&Ls and ensure financial targets are met.
- Adjust operational budgets to promote profitability.
- Provide financial and performance reports to senior management.
4. Leadership & Team Development
- Lead by example fostering a positive and proactive working environment.
- Develop and mentor Client Operations Managers and Team Leads.
- Encourage a culture of continuous learning and performance improvement.
- Ensure smooth onboarding and training processes for new hires.
5. Strategic Growth & Business Development
- Contribute to strategic planning and execution of companywide initiatives.
- Identify new opportunities to enhance business operations.
- Drive innovation in service delivery and client management.
Requirements
Profile Requirements
Proven leadership experience Ability to lead and inspire teams in an operational setting.
Fluent in English and German
Strong analytical mindset Experience in managing KPIs financials and operational metrics.
Excellent problemsolving skills Ability to find effective solutions to operational challenges.
Strategic thinker Capacity to see the bigger picture and drive longterm improvements.
Outstanding communication skills Ability to manage relationships with internal teams clients and stakeholders.
Flexible and adaptable Ability to navigate a fastpaced and evolving work environment.
Nicetohave:
Experience in contact center operations.
Knowledge of industry best practices and compliance standards.
Background in business process improvement and change management.
Benefits
What We Offer
- A leadership role in a dynamic and growing company.
- A hybrid working model with office flexibility.
- Opportunities for professional growth and career development.
- A collaborative and supportive work environment.
If you are a resultsdriven leader with a passion for operational excellence wed love to hear from you!
Apply now to join our team!
Employment Type
Full Time
