CRM Operations Associate
CRM Operations Associate
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Job Description
The Operations Associate / Senior Operations Associate is an integral part of the Hyderabad Marketing Operations team within the UK & Ire region.
In this role you will be responsible for utilizing the internal tools available to fulfil operations campaigns in a timely manner. This includes operations activities such as creating rewards / bonuses promotion campaigns tournaments etc.
Youll play a pivotal role in working along with crossfunctional teams to execute key processes manage projects and ensure the smooth daytoday operations of our business.
In this role youll be known for your organizational planning skills attention to detail strong work ethic and team collaboration skills.
The Senior Operations Associate is distinguished from the Operations Associate by several factors including:
level of responsibility (e.g. work on larger more complex projects)
experience
technical expertise (e.g. advanced / expert use of all ops tools and systems) and
contribution to improving business operations (e.g. process improvements tool optimization etc.)
Key Responsibilities
Collaborate with the Marketing Operations team and key business stakeholders to meet the daytoday business requirements. This will involve working closely with:
Proposition
Content
Operations
Youll ensure that all promotion related configurations are executed within the defined SLAs while maintaining quality and minimizing errors
Responsible for internal QA and ensuring a smooth player journey / experience onsite
Communicate effectively with team members and stakeholders to provide updates gather feedback and address ops related issues
Youll provide regular updates to the Team Lead on any issues or procedural improvements
Provide regular and detailed analysis of player activity as directed by the Operations Manager
Follow up on related incidents and alert the relevant teams when an incident needs to be raised
Act as second line support to the Customer Services Team addressing and resolving escalations as required
Contribute ideas and suggestions for process improvements efficiency gains and operations related enhancements
Ensuring the Daily Task Sheets are upto date
Qualifications :
You are skilled in the tools and systems used by the HYD Marketing Operations team including but not limited to:
PAT Backoffice EDS BO 2.0 CSM etc.
You are familiar with tools used by the Content team and understand any dependencies (HTML CSS Sitecore)
You have excellent communication and presentation skills both verbally and in writing
You have strong interpersonal skills and collaborate and work well with a diverse team at all levels of seniority
You are enthusiastic and have a positive approach to work including a desire to absorb feedback and continually develop professionally
You are a quick learner on new tools and stay updated with newly launched features
You have the flexibility to provide support on weekends / shifts as required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
