Group Manager - Transactional Quality - Mumbai - Plant - 1011 REF50941W
Group Manager - Transactional Quality - Mumbai - Plant - 1011 REF50941W
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Responsible for achieving and exceeding SLA targets. Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).
- Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching motivating and promoting key staff.
- Engaging with clients to identify potential business opportunities Ensuring staff are sent for Personal development trainings
- Responsible for VOC actionable s and initiatives.
- Handling & solving customer problems in an efficient manner keeping in view the organizational standards & to enhance customer loyalty.
- Workforce management:
- Engaging with clients on new products industry and application changes and enhancements Performance review with clients.
- Decisive spoken / Verbal communication skills Ability to lead and motivate a team High on communication skills/ writing skills (English)
- High on Customer centricity and interpersonal skills Strong Analytical skills and eye to detail Six Sigma Deployment (Quality) Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process
- Monitor and drive calibration exercise as required with BE team KPI deployment for TQ resources.
Qualifications :
- Any Graduate/PG/MBA.
- Additional Qualifications: IATA Preferred Travel Industry related Diploma /Certificate.
- Skills required
- ISO Advanced Awareness trained.
- Yellow belt /Green Belt certification/Lean certifications will be an added advantage.
- Good analytical skills with ability to learn Attention to details and Problem solving skills Methodical structured & organized approach to work.
- Customer Service orientation Good Communication & Presentation skills Sense of responsibility and Accountability Understanding of Process
- Well versed with MS office Team worker Experience: Preferably Min 23 years of relevant work experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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