Technical Account Manager
Technical Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Group Manager tasks include but are not limited to:
IT Project Management when onboarding new clients Joining broader project management team for weekly updates on new transitions including weekly reporting to all stakeholders Draw up project plans and timelines.
IT Procurement Good communicator
Organizing IT resources to meet PMO/Client timelines.
Maintain relationship with client/client IT into BAU environment
To collaborate with the I.T Managers and ensure the smooth running of their clients IT Operations
Take ownership of any IT outage that falls outside of usual BAU process organizing fastest possible resolutions with least amount of downtime.
Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences Be proactive and review business processes and suggest improvements identify opportunities and risks and suggest appropriate action
Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating documents when required
Owning project/client change requests within IT environment Must be prepared to chase stakeholders for outstanding actions Host meetings and circulate minutes/actions clearly and concisely
Must be able to work after hours/weekends when required to coordinate client changes and UAT
Qualifications :
ITIL V3 Certified (Desirable)
IT Qualifications (Required unless over 5 years IT experience)
Tertiary Qualification (Desirable)Management Qualification (Desirable)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
