Deputy Manager - Transactional Quality - Pune - REF48406J
Deputy Manager - Transactional Quality - Pune - REF48406J
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Manage end to end Quality for the aligned Finance and Accounting (FnA) processes including new hire and BAU intervention.
- Lead a team of Quality Analysts & leads.
- Ensure the QA team deliverables are executed timely and accurately.
- Devise sampling strategy Calibration method ISO compliance Customer complaint / Incident management across all processes and ensure team meets clients expectations.
- Identify and drive continuous improvement projects to improve process & business performance.
- Lead or Mentor Six Sigma (DMAIC/8D) LEAN (VSM) Kaizen Projects within F&A vertical.
- Work as change agent and liaise with functional / vertical managers to accept and agree the need for change.
- Involve in defining SLA/KPI as per process scope baseline the targets and finalize with internal and external stakeholders (Ensure metrics reflects true health of process end to end).
- Ensure adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors / customer comebacks drive QDNA metrics Brainwaves Kaizen.
- Design Develop and Deliver Quality on FnA product and process in the area of Insurance business.
- Adhere to signed off Quality Standard Documents Governance Plans and other prescribed regulations.
- Drive quality related activities Calls / Back Office Calibrations with clients & internal team FMEA Risk & Compliance practices.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
- Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
- Create and manage performance dashboards which depict business and ops metrics clearly.
Qualifications :
- B.Com
- Green Belt Certified (Manadatory)
- Black Belt (Preffered)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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