REF52343B- Deputy Manager MS Dynamics CRM 365 technical CRM L2 L3 Support 5 yrs experience Mumbai WFO
REF52343B- Deputy Manager MS Dynamics CRM 365 technical CRM L2 L3 Support 5 yrs experience Mumbai WFO
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Job Description
L2 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform indepth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules including CRM Finance Supply Chain Management Sales and Customer Service Utilize advanced diagnostic tools and techniques to identify root causes and implement effective solutions Serve as a point of escalation for unresolved issues from the firstlevel support team. Collaborate with peers senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an indepth understanding of Dynamics 365 applications architecture and integration points. Stay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleagues Conduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trends. Work proactively to implement preventive measures and longterm solutions to enhance system stability and reliability. Contribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articles. Share expertise and best practices with the support team to improve overall competency and efficiency. Foster strong working relationships with crossfunctional teams including development infrastructure and business units to facilitate effective communication and problem resolution. Participate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiatives Perform thorough testing of proposed solutions patches and configuration changes in sandbox or development environments before implementing them in production. Ensure that all changes adhere to established change management processes and compliance requirements Assist in the delivery of advanced user training sessions workshops and knowledge transfer sessions to enhance user proficiency and selfservice capabilities. Provide ongoing support and guidance to users on complex system configurations and customizations
Qualifications :
Ms Dynamic CRM. Knowledge in JIRA and Fresh Sevice
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
