Salesforce CRM -Mumbai Onsite
Salesforce CRM -Mumbai Onsite
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Salesforce CRM
Experience 3yrs
Location Mumbai Onsite
Duration Longterm
Purpose of the role
To drive Salesforce CRM implementation Contact center and help business managing customer journey. This includes implementation of SF Sales and Service module.
Profile Roles and Responsibilities
Areas of Responsibility & brief description
Responsibility Level
Project delivery within budget timeline and desired quality / objectives. Ensure effective tracking monitoring and status reporting
Following all quality process and ensuring that deliverables meet internal project process / audit standards
Meeting SLAs Continuous improvement & bring operation efficiency
Stakeholder s management
Coordination with cross functional team and ensuring delivery. Should drive the requirement design work shops with partner and business stakeholders. Drive the UAT and Golive. Should be able to work with various IT stake holders like Network DBA Server Security etc. and able to drive and implement change
Representing IT function in various audits / meetings / discussions and drive the discussion provide solution and ensure closure.
Salesforce Techno functional expertise Act as SME for SF Sales and Service module (must). Work with outsourcing partner and ensure smooth delivery.
Good understanding of SF integration with 3rd party application
Judicious use of natural resources
Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.
Desirable to understand cloud / VPC infrastructure and deployment.
Indicative KRA s/Budgetary and Revenue Responsibilities
- Project delivery within budget and timeline
- Meeting SLAs
- Continuous improvement and bring operation efficiency
- Stakeholder s management and happiness
Qualification & Experience (Education Experience specific knowledge skills understanding attitude)
Education: MBA preferred with graduation in computer science / BE in computer / IT / Electronics
Experience: 8 to 12 years of relevant experience preferably from ITES organization / service industry / end user organization.
Knowledge & Key Skills:
Minimum 2 end to end implementation of SF project with Sales and Service modules.
Hands on experience supporting end user in SF and integrating SF with 3rd party applications and Custom development in SF space.
Knowledge of software application architecture and have experience of managing IT project
Technical skills
SF Techno functional expertise is must SF Sales and Service Cloud experience is must.
Good understanding of SF integration with 3rd party application
Basic expertise in APEX development and integration with SF using API microservices/Mulesoft
Configuring Users and creating workflows and automation using flows/process builder
Feasibility study and analysis of the business requirements
Project management skills (PMP / prince2 certification is plus point)
Good understanding of Change management Project process using SDLC and Agile methodology
Sound knowledge of Cloud application / architecture using Azure / AWS. (Cloud certification is preferred)
Soft skills
Excellent communication / coordination / collaboration skill
Able to driver the discussion and meeting and conclude with various stakeholders like business team vendor team IT team
Delivery focused and result oriented.
Selfmotivated
Good team player
Ability learn new things / technology and implement
Competencies/Personal Attributes
Behavioral Competencies
Functional Competencies
1. Entrepreneurship
- SF (Sales / Service)
2. Quality & Service Orientation
- SF integration skill
- SF APEX and LWC Coding
3. Teamwork & Collaboration
- SME and architecture skills
4. Diversity Sensitivity
- Cloud Azure / AWS
5. Personal & Professional Development
6. Delivering Results
7. Communication
8. Networking
9. Leadership
Additional Requirements
PMP / prince2 certification is plus point
Cloud certification is preferred
Salesforce admin certification is must
Salesforce Cloud/Salesforce Service Certification preferred.
SAP Finance Fiori VIM Ariba knowledge or experience will be added advantage.
sales,management,project management,drive,integration,salesforce,it,cloud architecture,project,sf integration with 3rd party applications,application,skills,apex development,cloud,api integration,mulesoft,microservices,sales and service cloud,agile methodology,salesforce crm
Employment Type
Full Time
Key Skills
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